Refund & Return Policy

At Daisy & Grace Florist, we take great care in crafting every arrangement. However, if you are not completely satisfied with your order, we are here to help.

1. Eligibility for Returns
   We accept returns within 24 hours of delivery. To be eligible, the bouquet must be in its original condition and unused. Photos may be required for verification purposes.
2. Reasons for Return
   You may request a return or refund for the following reasons:
   • Damaged or wilted flowers upon arrival
   • Incorrect bouquet delivered
   • Missing items from your order
3. Return Process
   To initiate a return, please contact us within 24 hours of delivery at hello@daisyandgrace.com or call +60 12-345 6789. Our team will assess your case and guide you through the process.
4. Refund Options
   If your return is approved, you may choose between:
   • Full Refund — credited back to your original payment method
   • Replacement — a fresh bouquet delivered to you
   • Store Credit — for future use on our website
5. Refund Processing Time
   Refunds are processed within 7–14 business days after approval. The time frame may vary depending on your bank or payment provider.
6. Shipping Fees
   Delivery fees are non-refundable unless the return is due to our error (e.g., wrong bouquet delivered or damaged flowers).
7. Non-Returnable Items
   The following items are non-returnable:
   • Bespoke / custom-made arrangements
   • Sale or clearance items
   • Flowers that have been arranged or altered by the customer
8. Cancellations
   Order cancellations are accepted up to 24 hours before the scheduled delivery date. A full refund will be issued for cancelled orders. Cancellations made less than 24 hours before delivery may be subject to a partial refund.
9. Late or Missing Refunds
   If you haven't received your refund after 14 business days, please:
   • Check your bank account again
   • Contact your bank or credit card company
   • Reach out to us and we will assist you
10. Contact Us
    If you have any questions about our refund and return policy, please reach out to us at hello@daisyandgrace.com or call us at +60 12-345 6789.

 Refund & Return Summary